Gas Emergency Advice

Can you smell gas?

Do you have symptoms of carbon monoxide poisoning?

Are there any dark marks and soot on or around your appliance?

Act Quickly

  • Open all doors and windows to let fresh air in
  • Switch off the appliance and do not use it until a Gas Safe registered engineer has checked it
  • Shut off the gas supply at the mains (if you know where this is)
  • Call the National Gas Safety number for your area
  • If you have symptoms of carbon monoxide poisoning visit your GP or the hospital immediately

  • Contact a Gas Safe registered engineer to fix or replace your gas appliance

Gas Emergency Services

England, Scotland and Wales

For Natural gas, call the National Gas Emergency Service: 0800 111 999

For liquefied petroleum gas (LPG)

  • Bulk and Metered supplies; see telephone number on the bulk storage vessel or at the meter
  • Cylinder supplies; See gas supplier emergency contact details in the local telephone directory*

Northern Ireland

For Natural gas, call the Northern Ireland Gas Emergency Service: 0800 002 001

For liquefied petroleum gas (LPG)

  • Bulk and Metered supplies; see telephone number on the bulk storage vessel or at the meter
  • Cylinder supplies; See gas supplier emergency contact details in the local telephone directory*

Isle of Man

For Natural gas, Towns gas** and LPG, call Manx Gas Ltd: 01624 644 444

Guernsey

For Mains gas** and LPG, call Guernsey Gas Ltd: 01481 749000

Jersey

For Mains gas** and LPG, call Jersey Gas Company Ltd: 01534 755555

LPG suppliers in Great Britain

Calor: 08457 444 999

BP: 0845 607 6118

Flogas: 0845 720 0100

Shell: 0870 7539 999

* For cylinder supplies on caravan parks and hire boats, the site owner and/or boat operator may also have responsibilities. Advice may be obtained from the gas company identified on the cylinder through their emergency contact details.

** Mains gas and Towns gas
Guernsey and Jersey in common with the United Kingdom and the Isle of Man have LPG supplies, but where they differ, is that they do not have any Natural gas installations. The gas used in the mains distribution system is a manufactured LPG/Air mixture (otherwise known as 'mains gas'). The mains gas consumers are served by a network of underground mains emanating from a LPG/Air production plant, where the gas is processed, constantly monitored and checked for quality and purity.

Gas Installations in the Isle of Man are similar to those found in Guernsey and Jersey; however the Isle of Man is currently undergoing a gas conversion programme, whereby many of its LPG/Air installations on its 'Towns gas' network are being converted to burn Natural gas. There are also some 6,000 installations still using LPG/Air. The plan is to convert the existing LPG/Air installations to Natural gas by 2012.